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Case Study

Crisis Management: A Best Practice Approach in Healthcare

This private Hong Kong hospital prides itself on personalized patient care, as well as state-of-the-art medical units and research and development (R&D) facilities. Trustwave designed a custom tabletop drill exercise involving a fictional breach of the hospital’s digital systems.

The results gave clear directives for strengthening the hospital’s crisis management protocols to achieve three key outcomes:

  • Engage in proactive risk management
  • Enrich the hospital’s incident response and escalation capabilities
  • Formulate actionable corporate crisis communication strategies.